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THE CHALLENGE

LACK OF RESOURCE

Tense and worsening recruitment situation for service technicians requires to solve more cases in less time.

CO2 FOOTPRINT REDUCTION

High potential for corporate carbon savings by reducing the need for air-, land- and sea travels.

PRIVACY CONCERNS

Non GDPR compliant hosting of common collaboration suites outside of the European Union.

UNNECESSARY DOWNTIMES

Up to 60% downtime caused by remote troubleshooting, travel & organisational overhead.

THE SOLUTION

Remote support gives your people the skills, knowledge, and support they need – where and when they need them.

Remote support will help you to:

  • Increase efficiency of human resource
  • Save carbon emission and travel cost
  • Drive revenue and customer satisfaction

 

OUT OF THE
BOX SOLUTION

Digital Remote Assistance solution as an Application & Management Platform

PROCESS INTEGRATION

Client Systems ( ERP, MES, ITSM )Client Solutions (Maintenance, Measuring stations, Mobile Apps)

REMOTE ASSISTANCE MODULES

Chat with Translator • Forms Management • Workflow Management • Document Management • Bar- and QR Code Integration • Predictive Maintenance • Documentation

PROFESSIONAL SERVICES

Consulting • SW-Engineering • Hosting Service • Operation • Public Cloud • Private Cloud • On Premises (RAP Server) • Licenses

3 STEP PROBLEM
SOLVING

Connect   Observe   Solute

Send a link to anyone that needs remote support. No need to sign up or install an app.

Link opens in a browser and you can immediately see what the help seeking person is seeing. Analyse and understand the problem.

Make use of the build in feature set to assist and guide your customer to solve the issue on it's own.

DIGITAL SERVICES

High first attempt solution ration by optical and visual support

Digitally supported real-time documentation of the service

Support of the on-site technicians by experts in the office via mobile phone

Immediate access to plans, manuals & checklists

„Helping hands & eyes“: video supported remote service

Digitally-supported translation of foreign-language documents

UNIQUE SELLING PROPOSITION

Encryption enables
SECURE COMMUNICATION

GDPR compliant
BACKDOOR-FREE

User friendly application
B2C USABILITY

Code available
100% own IP

Runs on every OS
DEVICE INDEPENDEND

Easy connections
OPEN INTERFACES

Look & feel
100% CUSTOMIZABLE

Integrates seamlessly
OEM INTEGRATION

EASY TO START AND GROW AS YOU GO

Flexible Pricing Tiers and affordable services

REMOTE HERO

  • App-Cals
  • iOS, Android
  • Smart Glass enabled
  • Language Support
  • Named Licenses
  • Annotations
  • Snapshots & Drawings

Service PRO

  • App-Cals
  • iOS, Android
  • Smart Glass enabled
  • Language Support
  • Named Licenses
  • Annotations
  • Snapshots & Drawings
  • White Lable Apps
  • Link Branding
  • Active Directory
  • API-Support

BOOK A DEMO

Feel the experience!

You have to see Remote Hero in action to get an idea of the solutions potential. Get ready for an hour live demo including your own hardware. Please allocate an hour for the demo and to understand your special Use-Case. Please fill out the form and one of our experts will shortly get back to you and schedule a time.

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    Name
    Company name
    Last name
    Phone number (including country code)
    Your email address
    Job title

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