YOUR REMOTE SERVICE & MAINTENANCE SOLUTION
Tense and worsening recruitment situation for service technicians requires to solve more cases in less time.
High potential for corporate carbon savings by reducing the need for air-, land- and sea travels.
Non GDPR compliant hosting of common collaboration suites outside of the European Union.
Up to 60% downtime caused by remote troubleshooting, travel & organisational overhead.
Remote support will help you to:
Digital Remote Assistance solution as an Application & Management Platform
Client Systems ( ERP, MES, ITSM ) • Client Solutions (Maintenance, Measuring stations, Mobile Apps)
Chat with Translator • Forms Management • Workflow Management • Document Management • Bar- and QR Code Integration • Predictive Maintenance • Documentation
Consulting • SW-Engineering • Hosting Service • Operation • Public Cloud • Private Cloud • On Premises (RAP Server) • Licenses
Send a link to anyone that needs remote support. No need to sign up or install an app.
Link opens in a browser and you can immediately see what the help seeking person is seeing. Analyse and understand the problem.
Make use of the build in feature set to assist and guide your customer to solve the issue on it’s own.
High first attempt solution ration by optical and visual support
Digitally supported real-time documentation of the service
Support of the on-site technicians by experts in the office via mobile phone
Immediate access to plans, manuals & checklists
„Helping hands & eyes“: video supported remote service
Digitally-supported translation of foreign-language documents
Flexible Pricing Tiers and affordable services
Feel the experience!
You have to see Remote Hero in action to get an idea of the solutions potential. Get ready for an hour live demo including your own hardware. Please allocate an hour for the demo and to understand your special Use-Case. Please fill out the form and one of our experts will shortly get back to you and schedule a time.
