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THE CHALLENGE

LACK OF RESOURCE

Tense and worsening recruitment situation for service technicians requires to solve more cases in less time.

CO2 FOOTPRINT REDUCTION

High potential for corporate carbon savings by reducing the need for air-, land- and sea travels.

PRIVACY CONCERNS

Non GDPR compliant hosting of common collaboration suites outside of the European Union.

UNNECESSARY DOWNTIMES

Up to 60% downtime caused by remote troubleshooting, travel & organisational overhead.

THE SOLUTION

Remote sup­port gives your people the skills, know­ledge, and sup­port they need – where and when they need them.

Remote support will help you to:

  • Increase efficiency of human resource
  • Save carbon emission and travel cost
  • Drive revenue and customer satisfaction

 

OUT OF THE
BOX SOLUTION

Digit­al Remote Assist­ance solu­tion as an Applic­a­tion & Man­age­ment Platform

PROCESS INTEGRATION

Client Systems ( ERP, MES, ITSM )Client Solutions (Maintenance, Measuring stations, Mobile Apps)

REMOTE ASSISTANCE MODULES

Chat with Translator • Forms Management • Workflow Management • Document Management • Bar- and QR Code Integration • Predictive Maintenance • Documentation

PROFESSIONAL SERVICES

Consulting • SW-Engineering • Hosting Service • Operation • Public Cloud • Private Cloud • On Premises (RAP Server) • Licenses

3 STEP PROBLEM
SOLVING

Con­nect   Observe   Solute

Send a link to any­one that needs remote sup­port. No need to sign up or install an app.

Link opens in a browser and you can imme­di­ately see what the help seek­ing per­son is see­ing. Ana­lyse and under­stand the problem.

Make use of the build in fea­ture set to assist and guide your cus­tom­er to solve the issue on it’s own.

DIGITAL SERVICES

High first attempt solution ration by optical and visual support

Digitally supported real-time documentation of the service

Support of the on-site technicians by experts in the office via mobile phone

Immediate access to plans, manuals & checklists

„Helping hands & eyes“: video supported remote service

Digitally-supported translation of foreign-language documents

UNIQUE SELLING PROPOSITION

Encryption enables
SECURE COMMUNICATION

GDPR compliant
BACKDOOR-FREE

User friendly application
B2C USABILITY

Code available
100% own IP

Runs on every OS
DEVICE INDEPENDEND

Easy connections
OPEN INTERFACES

Look & feel
100% CUSTOMIZABLE

Integrates seamlessly
OEM INTEGRATION

EASY TO START AND GROW AS YOU GO

Flex­ible Pri­cing Tiers and afford­able services

REMOTE HERO

  • App-Cals
  • iOS, Android
  • Smart Glass enabled
  • Language Support
  • Named Licenses
  • Annotations
  • Snapshots & Drawings

Service PRO

  • App-Cals
  • iOS, Android
  • Smart Glass enabled
  • Language Support
  • Named Licenses
  • Annotations
  • Snapshots & Drawings
  • White Lable Apps
  • Link Branding
  • Active Directory
  • API-Support

BOOK A DEMO

Feel the experience! 

You have to see Remote Hero in action to get an idea of the solu­tions poten­tial. Get ready for an hour live demo includ­ing your own hard­ware. Please alloc­ate an hour for the demo and to under­stand your spe­cial Use-Case. Please fill out the form and one of our experts will shortly get back to you and sched­ule a time.

    Form details:
    Name
    Company name
    Last name
    Phone number (including country code)
    Your email address
    Job title

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