Go to main section Go to footer

THE CHALLENGE

STAFFING SHORTAGES

The challenging recruiting situation and skills shortage results in fewer technicians dealing with more cases in less time.

TRAVEL & ENVIRONMENT

Traveling has become much more restricted in recent times and has a high impact on the environment, costs are rising and working from home has become a new reality.

DOCUMENTATION

In many production environments the maintenance, inspection and installation of machines is a very complex process requiring extensive manuals, which are often only available in difficult to use analog formats.

 

DOWNTIME

The most decisive time factor impacting downtime is travel. Depending on the circumstances and geographic location, the delay can range from a couple of hours to multiple days.

THE SOLUTION

Powered by smart glasses and cloud technology, Remote Hero instantly connects field workers with the relevant remote experts and documentation needed to solve the problem at hand.

  • Drastically reduced impact of staffing and skills shortage
  • Significant reduction of carbon emissions and travel cost
  • Smart situational digital documentation via AR glasses
  • Reduction of downtime and increase in profitability

 

OUT OF THE
BOX SOLUTION

Digital Remote Assistance solution as an Application & Management Platform

PROCESS INTEGRATION

Client Systems ( ERP, MES, ITSM )Client Solutions (Maintenance, Measuring stations, Mobile Apps)

REMOTE ASSISTANCE MODULES

Chat with Translator • Forms Management • Workflow Management • Document Management • Bar- and QR Code Integration • Predictive Maintenance • Documentation

PROFESSIONAL SERVICES

Consulting • SW-Engineering • Hosting Service • Operation • Public Cloud • Private Cloud • On Premises (RAP Server) • Licenses

MAINTENANCE
IN 3 EASY STEPS

Connect - Observe - Solve

In the case of a support request, field users and remote users connect connect in Remote Hero. External users can be invited and are able to join using any browser via an invite link.

The video feed from the camera on the AR glasses is streamed in real-time, enabling the expert to get real-time insights into the specifics of the issue.

In order to expedite problem solving the video can be enhanced with additional data and information and provide instructions via text or voice chat.

DIGITAL SERVICES

High first attempt solution ratio by optical and visual support

Create digitally supported real-time documentation using the smart glass camera

Real-time support for on-site technicians by remote experts, via desktop, laptop or smartphone

Immediate access to plans, manuals & checklists

Real-time video stream allows remote experts to enrich video with additional data and information

Instant automatic translation of voice and text into 29 different
languages

SMART AND SECURE REMOTE MAINTENANCE

Encrypted communication
SECURE COMMUNICATION

GDPR compliant
EU CLOUD HOSTING

Intuitive UI & UX
B2C USABILITY

Code available
100% OUR INTELLECTUAL PROPERTY 

Windows, Android, macOS & iOS, Browser
DEVICE INDEPENDENT

On-premise hosting supported
PRIVATE CLOUD

Look & feel
100% CUSTOMIZABLE

Integrates seamlessly
OEM INTEGRATION

HIGHLY CUSTOMIZABLE
AND EASY TO INTEGRATE

Contact us regarding pricing, hosting options and whitelabel to options to seamlessly integrate Remote Hero into your existing IT environment.

FEATURES

  • Encrypted communication
  • Cloud & on premise hosting
  • Fully GDPR compliant
  • Easy OEM integration
  • Customizable UI
  • Device independent
  • Secure Video and Audio Calls
  • Voice Recognition
  • Automatic translation for 29 languages

 

  • Various smart glasses supported
  • Invitation messages via email or text/SMS
  • Desktop sharing
  • Freeze screen functionality Whiteboard functionality
  • Save and store video & images
  • Expert/engineer view and user view
  • File sharing and storage
  • User rights management
  • UI in German and English

BOOK A DEMO

The potential of the Remote Hero remote maintenance solution is something best experienced in a live-demo. For a live demo including your own hardware please use the contact form to get in touch with us. One of our experts will shortly get back to you and schedule a time. The demo takes about an hour.

    Form details:
    Name
    Company name
    Last name
    Phone number (including country code)
    Your email address
    Job title

    Codelab needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Pol icy.

    Find us at
    Any questions?
    Just call or type here
    avatar_female_01