YOUR REMOTE SERVICE & MAINTENANCE SOLUTION
The challenging recruiting situation and skills shortage results in fewer technicians dealing with more cases in less time.
Traveling has become much more restricted in recent times and has a high impact on the environment, costs are rising and working from home has become a new reality.
In many production environments the maintenance, inspection and installation of machines is a very complex process requiring extensive manuals, which are often only available in difficult to use analog formats.
The most decisive time factor impacting downtime is travel. Depending on the circumstances and geographic location, the delay can range from a couple of hours to multiple days.
Digital Remote Assistance solution as an Application & Management Platform
Client Systems ( ERP, MES, ITSM ) • Client Solutions (Maintenance, Measuring stations, Mobile Apps)
Chat with Translator • Forms Management • Workflow Management • Document Management • Bar- and QR Code Integration • Predictive Maintenance • Documentation
Consulting • SW-Engineering • Hosting Service • Operation • Public Cloud • Private Cloud • On Premises (RAP Server) • Licenses
In the case of a support request, field users and remote users connect connect in Remote Hero. External users can be invited and are able to join using any browser via an invite link.
The video feed from the camera on the AR glasses is streamed in real-time, enabling the expert to get real-time insights into the specifics of the issue.
In order to expedite problem solving the video can be enhanced with additional data and information and provide instructions via text or voice chat.
High first attempt solution ratio by optical and visual support
Create digitally supported real-time documentation using the smart glass camera
Real-time support for on-site technicians by remote experts, via desktop, laptop or smartphone
Immediate access to plans, manuals & checklists
Real-time video stream allows remote experts to enrich video with additional data and information
Instant automatic translation of voice and text into 29 different
Contact us regarding pricing, hosting options and whitelabel to options to seamlessly integrate Remote Hero into your existing IT environment.
The potential of the Remote Hero remote maintenance solution is something best experienced in a live-demo. For a live demo including your own hardware please use the contact form to get in touch with us. One of our experts will shortly get back to you and schedule a time. The demo takes about an hour.