How do you upgrade a leg­acy cus­tom­er exper­i­ence plat­form without risk­ing ser­vice inter­rup­tions? Togeth­er with infinit.cx, we helped a major Ger­man tele­com pro­vider do just that — turn­ing an out­dated sys­tem into a mod­ern, flex­ible omni­chan­nel solution.

Curi­ous how we made it work without touch­ing the core? Read on to dis­cov­er how smart integ­ra­tion, a mod­ern fron­tend, and con­tinu­ous deliv­ery trans­formed the plat­form — smoothly and efficiently.

Cli­ent

The Munich-based infinit.cx GmbH spe­cial­izes in omni­chan­nel cus­tom­er ser­vice and cus­tom­er exper­i­ence (CX) solu­tions with over 40 years of expert­ise. They rep­res­en­ted a large Ger­man tele­com­mu­nic­a­tions pro­vider whose exist­ing cus­tom­er exper­i­ence (CX) plat­form was run­ning on leg­acy technology.

Chal­lenge

The customer’s leg­acy CX sys­tem, built with Java GWT, was out­dated and lim­ited to call inter­ac­tions. It required mod­ern­iz­a­tion to sup­port mul­tiple com­mu­nic­a­tion chan­nels (email, chat, SMS, What­s­App, and social media) while main­tain­ing core func­tion­al­it­ies. The leg­acy tech­no­logy stack act­ively hindered innov­a­tion and the com­pany lacked the resources and exper­i­ence in the old framework.

Codelab’s expert­ise in mod­ern­iz­ing leg­acy sys­tems enabled us to seam­lessly trans­form our cus­tom­er exper­i­ence plat­form without dis­rupt­ing crit­ic­al oper­a­tions. Thanks to Codelab we’ve reduced deploy­ment times, improved per­form­ance and posi­tioned ourselves for future scalab­il­ity. Their prag­mat­ic approach and deep tech­nic­al know-how made this trans­form­a­tion smooth and efficient.

Tech­no­lo­gies: Java (GWT), Spring Boot, Angu­lar (v4 → v14), TypeScript, Genesys, REST API, Gradle

Cli­ent Benefits

Let’s talk about how we can help you achieve the same success.