How do you bring clarity and speed to one of the most time-critical logistics sectors in the world? That was the challenge we tackled with a global aviation logistics provider — transforming outdated shipment tracking into a seamless, secure, and user-friendly experience.
Through a focused UX Design Workshop, we helped reshape complex workflows into streamlined digital journeys. Keep reading to see how user-driven design, smart access control, and real-time updates laid the groundwork for faster decisions, lower support costs, and future automation.
Client
A globally recognized aviation logistics provider, renowned for its integrated solutions and 24/7 operations, sought to modernize its shipment tracking processes. The existing system’s reliance on manual updates and fragmented tracking tools was leading to operational delays and increased support costs.
Challenge
The client’s platform lacked real-time tracking capabilities, secure document handling, and efficient notification mechanisms. These shortcomings resulted in delayed decision-making, compliance risks, and a heightened customer service workload.
What we did? | Results: |
|---|---|
| ▪️ Codelab led a focused UX Design Workshop to modernise the client’s shipment tracking. | ✔️ A user-friendly tracking interface with quick-access URLs |
| ▪️ Working directly with users, we explored daily workflows and pain points through journey mapping, persona creation and ideation exercises. | ✔️ A notification framework for real-time shipment updates |
| ▪️ Working directly with users, we explored daily workflows and pain points through journey mapping, persona creation and ideation exercises | ✔️ Role-based access planning to protect sensitive data |
| ▪️ Used technologies: UX Prototyping, Role-Based Access, Quick-Tracking URLs, Notification Framework, API Integration | ✔️ Optimized user journeys, reducing manual workload by up to 30% |
| ✔️ A scalable UX concept ready for integration and future automation |
Client Benefits
▪️Improved tracking speed and customer transparency
▪️Reduced support overhead through automated notifications
▪️Enhanced data security and compliance readiness
▪️Lower operational costs via streamlined workflows
▪️A foundation for long-term digital transformation and innovation
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